Senior Systems Engineer

Black & Grey HR is recruiting for a leading technology and service provider in Doha, Qatar. Our client is looking to hire a Senior Systems Engineer who will be responsible for designing, managing, and optimizing ICT infrastructure across large-scale sports facilities. The role focuses on ensuring high availability, performance, and security of systems supporting both mega events and day-to-day operations. The ideal candidate will bring strong expertise in hybrid infrastructure environments, combining on-premises systems with cloud technologies.

• Manage and administer enterprise infrastructure including Active Directory, Windows Servers, storage, networking, virtualization, and backup systems.
• Support and maintain hyper-converged infrastructure (HCI), particularly Dell VxRail and VMware vSphere/ESXi environments.
• Oversee Azure cloud infrastructure and ensure seamless integration with on-premises systems.
• Manage hybrid environments including Azure services such as virtual networks, compute, storage, and identity management (Entra ).
• Plan and execute system upgrades, patching, and lifecycle management of hardware and infrastructure.
• Lead infrastructure projects including RFP preparation, vendor evaluation, migrations, and technical documentation.
• Monitor system performance, health, and security to ensure optimal uptime and efficiency.
• Manage CCTV and surveillance infrastructure, ensuring reliability and availability of video systems.
• Collaborate with cross-functional teams (network, security, applications) to ensure smooth operations.
• Provide advanced L2/L3 technical support for escalated infrastructure issues.

• Investigate and diagnose incidents by analyzing event timelines and identifying root triggers.
• Assess the impact of incidents, including affected users and systems.
• Leverage knowledge bases, past incident records, and vendor documentation for resolution.
• Coordinate with stakeholders and vendors until full incident resolution is achieved.
• Test and validate solutions before closure.
• Provide escalation support and ensure timely resolution of critical incidents.

• Analyze recurring incidents to identify underlying problems.
• Categorize and prioritize problems based on business impact and severity.
• Perform root cause analysis (RCA) for major incidents.
• Develop and implement temporary workarounds and permanent fixes.
• Lead resolution of critical issues impacting stadium and venue operations.
• Create and maintain runbooks, SOPs, and troubleshooting documentation.

• 8+ years of experience in infrastructure/system engineering roles, with a focus on hybrid environments (on-prem + cloud).
• Bachelor’s degree in Computer Engineering, Information Technology, Computer Science, or a related field.

• Strong experience with Windows Server and Active Directory environments.
• Hands‑on expertise with Microsoft 365 / Exchange Online.
• Experience managing SSL certificates and licensing.
• Proficiency in Linux environments (RHEL, CentOS, Ubuntu).
• Expertise in VMware (vSphere, vCenter) and hyper‑converged infrastructure (preferably Dell VxRail).
• Experience with enterprise storage solutions (vSAN, NAS, Dell EMC).
• Strong knowledge of Azure services including IaaS, PaaS, Azure Arc, Azure Backup, and Azure Monitor.
• Solid understanding of ITIL frameworks including incident, problem, and change management.
• Experience supporting large‑scale, time‑sensitive environments (sports/events industry is a plus).

• Microsoft Certified:
  Azure Administrator Associate (preferred)
• Google Associate Cloud Engineer or equivalent certifications
• Linux+ or other relevant system engineering certifications

Competitive Salary + Benefits Package