IT Support Engineer | Onsite

Role Summary

We are looking for L2 IT Support Engineers to deliver onsite end-user computing support across a large enterprise office footprint. Engineers handle hands-on resolution of desktop, laptop, peripheral, A/V, and basic infrastructure issues escalated from the L1 Service Desk, walking up to user desks where required.

• Resolve L2 desktop/laptop/peripheral incidents escalated from the Service Desk.
• Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.
• Support Microsoft 365, Outlook, Teams, One Drive, and basic Active Directory tasks.
• Manage IMAC (Install/Move/Add/Change) requests for end-user devices.
• Support meeting-room A/V (Teams Rooms, Zoom Rooms, Polycom, etc.) and printers.
• Maintain asset records in CMDB; tag and track all hardware movements.
• Provide VIP/executive desk-side support with a high-touch service approach.
• Escalate complex issues to L3 with full context and reproduction steps.

• Diploma or Bachelor's degree in IT, Computer Science, or equivalent.
• 4+ years in end-user/desktop support in an enterprise (1,000+ users) environment.
• Solid hands-on with Windows 10/11, Microsoft 365, Active Directory, and Intune basics.
• Hardware fluency: laptop/desktop diagnostics, BIOS, peripherals, printers.
• Familiarity with ITSM ticketing (Service Now, BMC Helix, Jira SM).
• Native or fluent Arabic AND professional English — non-negotiable.
• Currently in Qatar OR willing to relocate within 45 days.

• Microsoft MD-102 (Endpoint Administrator) or CompTIA A+/Network+.
• Exposure to MDM tools (Intune, JAMF, Workspace ONE).
• Basic networking troubleshooting (Wi-Fi, VPN, switch port).
• Mac OS support experience.