Senior Application Support Specialist Expert Onsite

Role Summary

We are hiring an Application Support Expert to be the senior-most escalation point for application support at the client's ISD. The role owns complex application architecture issues, leads vendor escalations, and drives platform reliability for the most critical enterprise applications.

• Act as L4 escalation point for all application-layer incidents and problems.
• Lead architectural troubleshooting on enterprise applications and integrations.
• Drive vendor escalations to closure on persistent or systemic issues.
• Mentor and coach Senior Application Support Specialists.
• Define and own the application monitoring, observability, and alerting strategy.
• Lead application performance tuning and capacity planning exercises.
• Govern application change management — review high-risk changes pre-implementation.
• Own application disaster recovery readiness and runbook quality.
• Interface with Enterprise Architect on application roadmap and modernisation initiatives.

• Bachelor's degree in Computer Science or Information Technology;
  Master's preferred.
• 12+ years in application support, with 5+ years at L3/L4 expert level on enterprise platforms.
• Deep architectural-level expertise on at least two of:
  Oracle EBS/Fusion, SAP S/4
  
  HANA, Microsoft Dynamics 365, Open Text, IBM File Net.
• DBA-level SQL and database tuning skills (Oracle, SQL Server).
• ITIL v4 Foundation; ITIL Specialist / Strategist preferred.
• Native or fluent Arabic AND professional English — preferred (not mandatory).
• 5+ years of GCC region experience preferred.

• TOGAF 9.2 / 10 awareness.
• ITIL v4 Master / Strategic Leader.
• Vendor master certifications (Oracle, SAP, Microsoft).
• Prior tenure in Qatar government IT leadership.