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Job Description & How to Apply Below
The Field Support Technician will provide hands‑on technical support for field devices and associated hardware supporting venue systems and sport event–specific platforms. The role requires prompt issue resolution, high responsiveness, and the ability to operate effectively in a high‑demand, mission‑critical live event environment.
Key Responsibilities- Provide on‑site technical support for field devices, endpoints, and related hardware used in venue systems and sport event platforms.
- Diagnose, troubleshoot, and resolve hardware, device, and connectivity issues promptly during live event operations.
- Ensure uninterrupted availability and performance of event‑critical systems throughout event timelines.
- Perform installation, configuration, testing, replacement, and maintenance of field devices and peripherals.
- Coordinate closely with venue operations, IT teams, vendors, and event stakeholders to resolve technical issues efficiently.
- Escalate complex incidents following established procedures while maintaining clear communication with stakeholders.
- Conduct pre‑event checks, live‑event support, and post‑event decommissioning/validation activities.
- Maintain accurate documentation of incidents, resolutions, and field activities.
Skills & Qualifications
- Diploma or Bachelor’s degree in IT, Electronics, Communication Systems, or a related field.
- Proven experience in field support, IT support, or technical operations—preferably in venues, stadiums, or live event environments.
- Strong troubleshooting skills for hardware, devices, peripherals, and basic network connectivity.
- Ability to work under pressure in fast‑paced, live‑event and high‑availability environments.
- Willingness to work extended hours, weekends, and shifts based on event schedules.
- Strong communication and coordination skills.
- Experience supporting large‑scale events, sports venues, or critical operational platforms.
- Familiarity with POS systems, access control devices, digital signage, kiosks, or event‑specific platforms.
- Basic knowledge of networking (LAN/Wi‑Fi), device imaging, and configurations.
- High sense of urgency and accountability
- Problem‑solving and adaptability
- Customer‑focused and service‑oriented mindset
- Team collaboration in dynamic environments
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