Support Engineer

🚀 Welcome to Your Next Adventure! The ideal candidate is passionate about technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.

• Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
• Investigate and troubleshoot technical problems, coordinating with other teams as needed.
• Develop, document, and implement processes and procedures for NOC and support operations.
• Manage incident response processes, ensuring prompt resolution and documentation.
• Communicate effectively with stakeholders and leadership regarding status and incidents.
• Identify opportunities for improvement in tools, systems, and team capabilities.
• Perform root cause analysis on major incidents and outages.

• 3+ years experience with NOC and/or technical support teams.
• Deep understanding of networking, infrastructure and application monitoring in the cloud (AWS).
• Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc).
• Experience with Container orchestrator tools (K8s / ECS / etc).
• Experience in Incident management.
• Experience on ticket management tools (Jira).
• Experience in L1, L2 support.
• Excellent communication skills.
• Mid level experience managing Linux environments.
• Mid level scripting / programming skills (Bash / Python / .NET).
• Strong analytical and problem‑solving skills.
• Availability to work off‑hours and on‑call rotations as needed.

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”

💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

🏅 Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

👨💼 It’s All About People: “Be a team player; together we are stronger.”

• 🌐 Global Vibes – Collaborate with a worldwide crew.
• 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• 🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.

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