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Lead Digital Product Manager - Loyalty
Job Description & How to Apply Below
About the Role
Drive the digital direct revenue growth through implementing a product roadmap and leading solution initiatives to deliver best‑in‑class digital commerce tools. Leverage data and technology to understand objectives and opportunities from stakeholders and business product owners across the Qatar Airways Group and provide digital solutions. Provide leadership throughout the development of the digital product, with specific focus on design, usability, and deployment of robust and scalable digital solutions that will integrate a variety of web and consumer mobile products.
Keyoperational duties
- Define and maintain digital product roadmap to set a path to achieve division digital objectives.
- Develop and manage program feature backlog.
- Regularly update stakeholders across Qatar Airways Group to ensure they are aligned with the digital roadmap and progress.
- Define and document new digital product features and enhancements to existing features based on traveler feedback and stakeholder business needs.
- Partner with platform owners to define long‑term capability roadmap by understanding industry trends, traveller expectations.
- Establish and follow key performance indicators related to digital product usage, revenue and retention contribution in order to identify opportunities and optimize performance.
- Regularly review competing travel service provider offerings and best practices, as well as latest technology developments to identify new opportunities.
- Plan and organize user testing, feedback sessions and A/B tests to determine the ideal way to present features or offers and eliminate usability issues.
- Regularly review product Key Results in order to meet Digital Commerce Product objectives.
- Ensure relevant digital product pods are equipped to deliver by identifying and eliminating blockers, providing guidance, funding and support.
- Lead refinement sessions to trim, clean and update backlog and to ensure product team understand backlog impact and contribution.
- Perform other department duties related to his/her position as directed by the Head of the Department.
# 228726
Location:
Qatar - Doha
Job family:
Corporate & Commercial
- Closing Date:
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