Proven customer-facing experience, showcasing a friendly demeanor and a helpful attitude.
The ability to work in a fast-paced environment, manage multiple tasks effectively, and maintain composure under pressure is essential.
Strong English communication skills, both written and verbal, are required, while fluency in Arabic will be considered a valuable advantage.
You must demonstrate excellent interpersonal skills, adaptability, and the ability to collaborate seamlessly with team members in all situations.
This position requires flexibility to work in rotational shifts (including varying hours and days) and maintain readiness to work overtime when operational needs arise.
Bachelor’s Degree or Diploma in Computer Science or a related field is mandatory.
Minimum of 2 years of relevant technical support experience, preferably within an IT services environment and diverse operations.
Industry certifications such as CCNA, MCSE, and ITIL Foundation will be considered a strong asset.
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