QNB-Assistant Vice President - Domain ; Qatarization

Job Summary

The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.

A. Shareholder & Financial:

• Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards.
• Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group.
• Implements KPI’s and best practices for AVP Domain Support
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers.
• Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance.
• Oversee administrators and consultants as needed.
• Consult with Program Directors and Management Team to create efficient work flow.
• Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.
• Maintain contact with Head of Technical Support and serve as liaison between the technical team and customers
  
  To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Standardize practices and procedures based on a best practice methodology.
• Specify hardware and software solutions for Division users.
• Install components; analyze problems; diagnoses and repairs systems.
• Work with management to plan development of computer infrastructure
• Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components.
• Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner.
• Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget.
• Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks.
• Assist in the overall recruitment process of the individual resources in his areas of responsibility.
• Research and recommend current and new products and standards.
• Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown.
• Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group.
• Participate in meeting ad-hoc requirements as and when required.
• Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned.
• Work with Domain Administrators to implement new hardware and applications.
• Administration of all Servers (DC, DR, Branches, and Departmental Server).
• Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.
• Maintain maximum system up time for maximum end-user productivity.
• Apply software patches / upgrades and respond to user requests as needed.
• Diagnose problems with hardware (Server) and Operating Systems.
• Repair or upgrade Servers.
• Perform pro-active maintenance on all Domain computing equipments.
• Understand and work with Microsoft Active Directory,…