Senior Application Support Specialist Onsite
Job Description & How to Apply Below
Role Summary
We are hiring a Senior Application Support Specialist to provide L2/L3 application support across the client's Information Systems Department enterprise applications portfolio. The role owns escalated incidents, problem management, and continuous service improvement on mission-critical platforms used across infrastructure, finance, and operations.
Key Responsibilities- Provide L2/L3 support across enterprise applications (ERP, EDMS, CRM, custom .NET/Java apps).
- Triage and resolve complex application incidents within SLA, including database-level troubleshooting.
- Drive root cause analysis and problem records to closure.
- Develop and maintain runbooks, knowledge base articles, and operational documentation.
- Coordinate with vendors for L4 support and software defect resolution.
- Author and execute SQL queries to investigate data and configuration issues.
- Support major change implementations, deployments, and patching activities.
- Work with infrastructure and security teams on cross-functional incidents.
- Own the application monitoring and alerting framework.
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- 8+ years in application support, with 3+ at L2/L3 level on enterprise platforms.
- Strong SQL skills (Oracle PL/SQL or T-SQL) for production troubleshooting.
- Hands‑on with at least two enterprise platforms — ERP (Oracle EBS/Fusion, SAP, Microsoft Dynamics), EDMS (Open Text, File Net, SharePoint), or comparable.
- ITIL v4 Foundation certification.
- Experience with ITSM tooling (Service Now, BMC Helix, Manage Engine).
- Native or fluent Arabic AND professional English — preferred (not mandatory).
- ITIL v4 Intermediate / Practitioner.
- Oracle DBA OCP or Microsoft DP‑300 / equivalent DBA credential.
- Prior experience in Qatar government or large public-sector enterprise.
- Working knowledge of Java, .NET, or Python for log analysis and scripting.
- Application monitoring (Dynatrace, App Dynamics, New Relic) hands‑on.
Position Requirements
10+ Years
work experience
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