TS Systems Engineer

The End User Technology (EUT) Engineer is responsible for managing and supporting desktop, laptop, mobile, and virtual endpoint environments, including OS builds and application deployment. This role is responsible for maintaining and optimizing existing environments while driving continuous improvement to deliver a modern, secure, and future‑ready end‑user experience aligned with industry best practices.

This position provides Level 3 (L3) support for endpoint devices including desktops, laptops, tablets, iPads, and Android devices connected to the corporate network. The role supports approximately 30,000 endpoints and over 60,000 users (active and inactive) across geographically distributed locations, ensuring stability, security, and high user satisfaction.

• Act as a subject matter expert (SME) in End User Technology (EUT) focusing on Windows endpoint OS support and advanced troubleshooting
• Diagnose and resolve complex configuration and performance issues through structured troubleshooting and simulation
• Perform deep technical root cause analysis and implement permanent fixes
• Identify incident trends and drive problem management initiatives to prevent recurrence
• Manage, maintain, and optimize Windows 11 build images, ensuring alignment with security baselines and hardware compatibility
• Administer and support Microsoft Endpoint Manager (Intune & Configuration Manager/SCCM) and Nexthink
• Manage the full application packaging lifecycle: discovery, packaging, testing, and release
• Maintain software packages and OS builds using SCCM, Intune, Active Directory, and Group Policy
• Ensure regular patching and release cycles, eliminating End‑of‑Life (EOL) and End‑of‑Support (EOS) software
• Administer and support Mobile Device Management (MDM) platforms (Intune)
• Drive an “evergreen” endpoint management strategy, ensuring continuous updates, lifecycle management, and platform standardization
• Ensure compliance with enterprise security policies and standards across all endpoints
• Provide L3 escalation support to Service Desk and regional IT teams within defined SLAs
• Perform advanced troubleshooting and standardization for Windows 10/11 environments
• Manage and troubleshoot Local Group Policy and Active Directory Group Policy configurations
• Maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles
• Contribute to service improvement plans and operational governance
• Ensure adherence to ITIL processes, security governance, and compliance frameworks

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)

Minimum 8+ years of experience in endpoint/system support roles

Up‑to‑date knowledge of cybersecurity practices, compliance, and endpoint protection

Strong experience with Microsoft Entra  (Azure AD), hybrid identity, and Zero Trust architecture

Hands‑on expertise with Windows Autopilot and modern provisioning techniques

Integration with Microsoft Defender for Endpoint, security baselines, and endpoint detection & response (EDR)

Experience with endpoint analytics and Digital Employee Experience (DEX) platforms

Automation of endpoint management tasks using Power Shell and scripting frameworks

Proven experience managing and supporting Virtual Desktop Infrastructure (VDI) solutions including Citrix and Microsoft

Strong hands‑on experience with Microsoft Endpoint Manager (Intune), SCCM, Active Directory services, OS imaging and deployment

Develop and maintain automation scripts (Power Shell) to improve operational efficiency and reduce manual effort

In‑depth knowledge of Intune, Active Directory and Group Policy management

Experience with Microsoft 365 deployments, migrations, and upgrades

Knowledge of software licensing and desktop application lifecycle management

Demonstrated experience working within End User Computing teams, including mentoring and knowledge sharing

Strong understanding of modern device management strategies and future technology roadmaps

Expertise in endpoint build optimization and modern desktop management practices

Ability to mentor L1/L2 engineers and provide technical guidance

Strong analytical and decision‑making skills in high‑pressure situations

Proactive mindset with attention to detail

Self‑motivated and capable of working independently with minimal supervision

Excellent communication skills (written and verbal);
Arabic is a plus

Strong customer service orientation and stakeholder management skills

Ability to stay current with evolving technologies and adapt to change

Strong teamwork and collaboration skills