Airport Operations IT Lead — Service & Resilience
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-05-27
Listing for:
Qatar Airways
Full Time
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Cybersecurity, Systems Administrator
Job Description & How to Apply Below
Job Purpose
Lead the support of mission‑critical Airport Operations systems, ensuring high availability, stability, performance, and security across a 24/7 environment.
The role is responsible for end‑to‑end service ownership, including incident, problem, change, and release management, as well as driving continuous service improvement and operational readiness for new systems.
Key Responsibilities Operations & Service Management- Own end‑to‑end support of Airport Operations systems, ensuring defined SLAs and performance targets are met
- Lead incident and major incident management, including root cause analysis and corrective actions
- Manage change, release, and configuration processes to minimise operational disruption
- Oversee integrations, patches, and minor enhancements with internal teams and external vendors
- Monitor service KPIs (availability, MTTR, backlog, user satisfaction) and drive improvements
- Conduct service reviews and implement continuous improvement initiatives
- Ensure smooth transition of new solutions into BAU support (documentation, training, monitoring)
- Manage system lifecycle including upgrades, patching, and obsolescence planning
- Drive operational excellence through proactive monitoring and performance management
- Act as escalation point for business‑critical issues and system outages
- Manage vendors, contracts, and support SLAs to ensure performance and value
- Collaborate closely with Airport Operations, IT teams, and Transformation team
- Support procurement activities by providing technical requirements and recommendations
- Ensure compliance with IT Service Management (ISO 20000) and Information Security (ISO 27001) frameworks
- Maintain documentation including SLAs, SOPs, and service catalogues
- Manage operational risks (e.g., system obsolescence, single points of failure)
- Ensure data protection and security compliance across all supported systems
- Ensure disaster recovery and business continuity readiness and testing
- Coordinate with cybersecurity teams on vulnerability management and audits
- Maintain system resilience and recovery procedures
- Lead and manage a team of IT support professionals in a 24/7 environment
- Set direction, priorities, and performance objectives aligned to business goals
- Coach, mentor, and develop employees, including succession planning
- Support national talent development initiatives
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