IT Executive

Key Responsibilities

• Maintains and supports all IT systems including computers, servers, network devices, telephony, and POS systems.
• Provides technical support to users and resolves hardware/software issues in a timely manner.
• Installs and configures IT equipment for new and existing users.
• Monitors system performance and ensures all systems are functioning efficiently.
• Ensures proper backup procedures are in place and regularly tested.
• Maintains IT security standards and protects systems against threats.
• Controls user access and ensures permissions are aligned with job roles.
• Coordinates with vendors for system maintenance and upgrades.
• Maintains proper documentation of systems, licenses, and configurations.
• Supports staff with basic IT training and system usage when required.
• Assists with IT budgeting and submits reports to management.
• Ensures all IT equipment is maintained in a safe and controlled environment.
• Responds to IT emergencies and supports operational needs as required.

• Diploma or Degree in Information Technology or related field.
• 1–3 years of experience in IT support, preferably in hospitality.
• Good knowledge of Windows systems, networking, and hotel systems (PMS/POS).
• Familiarity with IT security practices and data protection standards.
• Strong problem‑solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work under pressure in a fast‑paced environment.
• Service‑oriented with attention to detail.