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Head of ITSM & AI-Driven Service Excellence

Job in Doha, Qatar
Listing for: Qatar Airways
Full Time position
Listed on 2026-05-31
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 400000 - 600000 QAR Yearly QAR 400000.00 600000.00 YEAR
Job Description & How to Apply Below
Position: Head of ITSM & AI-Driven Service Excellence )

Qatar Airways is seeking a Manager ITSM based in Doha, Qatar. This role involves leading the enterprise IT service management across the group, ensuring reliable IT services and customer satisfaction. The ideal candidate will have over 8 years of experience with strong ITSM skills, familiar with platforms like Service Now, and capabilities in AI integration.

You will be responsible for managing ITIL processes, automation, and creating a strong recovery and compliance strategy within our IT framework. Join us to drive transformation and improve user experience on a large scale.

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