Application Support Specialist - Airport Systems and Enterprise IT

Application Support Specialist - Airport Systems and Enterprise IT Doha Qatar

Role Summary Qatar Airways is seeking an experienced Application Support Specialist to manage, maintain, and enhance critical IT applications across our enterprise and airport operations in Doha. This position focuses on supporting software systems that impact real-time airport operations, ensuring high availability, security, and performance. If you have a strong background in system lifecycle management, stakeholder coordination, and ITIL-based service delivery, this is a strategic opportunity to grow in a dynamic airline technology environment.

• Job Location:
  
  Doha, Qatar
• Industry: Airlines/Aviation
• Function:
  Information Technology (IT)
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Candidate Current
  
  Location:
  
  Any
• Job Type: Full-time

• Collaborate with airport and enterprise teams to gather requirements and design scalable IT solutions
• Create functional, technical, and security specifications for COTS and custom-built applications
• Participate in application design and architecture review with internal teams and solution providers
• Analyze and resolve operational incidents through root cause analysis and change control
• Oversee vendor engagement and ensure service-level compliance for third-party systems
• Manage application lifecycle support: testing, deployment, upgrades, training, and maintenance
• Ensure compliance with ITIL, ISO 27001, and ISO 20000 standards for service management
• Contribute to system documentation, SOPs, and continuous process improvement
• Lead delivery of sub-projects or software components, ensuring scope, quality, and timelines are met

• Bachelor's Degree in Computer Science, Engineering, or related field
• Minimum 3 years of experience in enterprise software development or application support
• Deep understanding of the software development lifecycle and IT project methodologies
• Hands‑on experience with client-server, web, or N-tier architecture
• Familiar with programming languages, data modeling, and database principles
• Proven experience supporting aviation, airport, or enterprise systems is preferred
• Agile/Scrum knowledge and ability to manage iterative delivery cycles
• Skilled in writing technical documentation and troubleshooting complex system issues
• Strong interpersonal and stakeholder communication skills

We value professionals with a balanced skill set in software support, business analysis, and process compliance. This role requires critical thinking, clear communication, and adaptability to work across diverse teams and evolving technologies in a high‑availability IT environment.

As part of the Qatar Airways Group, you'll contribute to technology that powers one of the world's top‑rated airlines and airport systems. With innovation at our core, we offer rewarding career growth, exposure to global systems, and a chance to shape the future of aviation technology.

Qatar Airways Group is a world‑leading aviation conglomerate headquartered in Doha, Qatar. Operating one of the most technologically advanced fleets and service systems in the world, the Group includes Qatar Airways, Hamad International Airport, and multiple aviation and travel support divisions. Employees enjoy working in a collaborative and multicultural environment, backed by a company that prioritizes innovation, quality, and continuous learning.