Technical Support Specialist​/Engineer; Arabic Nationality

Responsibilities

• Hardware Software Support Install configure troubleshoot and maintain PCs Macs printers mobile devices IP phones and software for end users.
• Account Access Management Set up and maintain user accounts distribution groups passwords and end-user profiles.
• Incident Documentation Management Log update and close service calls using Service Manager tool write manuals and reports.
• Optimization Continuity Ensure hardware software availability optimize IT devices via configuration management and participate in inspections evaluations.
• Advanced Support Supervision Act as acting supervisor assist with complex VIP issues coach new employees manage IT projects and improve IT policies processes.
• Vendor Event Support Contact third-party vendors for maintenance materials research new technology and provide support for local and international events.

• Deep experience with SCCM.
• Experience with Shavlik patching tool.
• VB Scripting and Power Shell.
• Minimum 3 years’ professional experience in IT support, hardware/software troubleshooting.
• Minimum Bachelor’s in IT, Computer Science, or related field.
• ITIL Foundation.
• MCSE / MCITPCisco
• Nationality :
  Arabic candidates mandatory.
• Language :
  Arabic , English.