Customer Experience Web Specialist Airways Cargo

Position Overview

Qatar Airways Cargo is seeking a Customer Experience Web Specialist to drive digital transformation across its global cargo operations. The role focuses on optimizing online platforms, improving customer engagement, and enhancing user experience through data-driven digital initiatives.

Country:
Qatar | City:
Doha | Industry: Airlines/Aviation | Function:
Information Technology | Salary: 10, QAR per month (market estimated) | Gender: Any | Candidate Nationality:
Any | Job Type: Full-time

• Manage and optimize key digital web products for the cargo division to improve customer experience.
• Lead onboarding, change management, and training sessions for users on digital platforms.
• Collaborate with marketing and product teams to develop internal and external communications and training content.
• Analyze feedback and operational data to identify gaps and propose process improvements across departments.
• Work with sales, operations, and network teams to enhance customer experience through process standardization and digital tools.
• Conduct workshops to map processes, document requirements, and identify improvement opportunities.
• Prepare and validate business requirements for digital solutions and future product phases.
• Oversee User Acceptance Testing and ensure quality releases into production.
• Act as Product Owner for specific digital web solutions, managing delivery and roadmap updates.

• Bachelor's degree or equivalent qualification.
• Background in logistics, transportation, or aviation preferred.
• Strong understanding of enterprise-level digital products and customer experience systems.
• Experience with web technologies, digital platforms, and customer onboarding.
• Excellent analytical, presentation, and business communication skills.
• Proficiency in process improvement and project management methodologies.

• Proficient in digital analytics tools and MS Office Suite.
• Ability to translate user requirements into technical specifications.
• Strong coordination and multitasking abilities.
• Excellent written and verbal communication in English.

At Qatar Airways Cargo, you'll contribute to the world's leading air freight network, shaping innovative digital experiences for global logistics customers. The role offers professional growth, collaboration with international experts, and the chance to be part of a fast‑evolving, tech‑driven cargo ecosystem.

Qatar Airways Group operates one of the world's most dynamic aviation portfolios, spanning 12 business units including Qatar Airways, Qatar Duty Free, and Hamad International Airport. The Group is recognized globally for innovation, operational excellence, and continuous pursuit of service perfection.