Business Analyst IT Airways

Business Analyst IT - Qatar Airways - Doha, Qatar

Position Overview:

Business Analyst IT roles in Doha, Qatar support digital transformation initiatives within Qatar Airways by translating commercial and technology needs into high-impact, value-driven solutions. This role works in a scaled agile environment, partnering with commercial and IT teams to deliver customer-centric digital capabilities across airline business functions.

Job Details:

Country:
Qatar City:
Doha Industry: Airlines/Aviation Function:
Business Analysis-Research Salary:  monthly (Market estimated)
Gender: Any Candidate Nationality:
Any Job Type: Full-time

• Elicit, analyze, and document business requirements, user stories, and acceptance criteria in collaboration with business and IT stakeholders
• Build strong relationships with commercial teams, IT partners, and external vendors to translate business objectives into actionable requirements
• Identify root causes of business challenges and facilitate effective solutions using structured analysis techniques
• Analyze and optimize as‑is and to‑be business processes using UML and BPMN modeling approaches
• Collaborate with UX and development teams to define wireframes, mock‑ups, and user experience requirements
• Actively participate in agile delivery pods, including PI planning, sprint planning, stand‑ups, reviews, retrospectives, and OKRs
• Refine and prioritize product backlogs to ensure alignment with commercial strategy and delivery objectives
• Support quality assurance activities, define acceptance criteria, and assist with UAT to ensure high‑quality deliverables
• Support change enablement, business roll‑out activities, post go‑live support, and end‑user training
• Promote continuous learning, feedback, and improvement within the agile delivery environment

• Bachelor's degree in engineering, computer science, mathematics, sciences, commerce, or a related field with at least 5 years of relevant experience, or diploma qualification with at least 6 years of experience
• Strong analytical, communication, and stakeholder management skills within multicultural environments
• Hands‑on experience with agile delivery frameworks such as Scrum, Kanban, or SAFe
• Proven experience in requirements analysis, process modeling, and backlog management
• Practical knowledge of tools such as JIRA, Azure Dev Ops, Draw.io, and Visio

• Business analysis certifications such as ECBA, CCBA, CBAP, IREB, or BCS
• Agile certifications including CSPO, CSM, SAFe Practitioner, or equivalent
• Commercial acumen with exposure to airline B2B digital solutions in sales, marketing, or customer experience domains

• Be part of a forward‑looking digital transformation program within a leading global airline
• Work in a collaborative, agile environment delivering enterprise‑scale commercial solutions
• Access career growth opportunities within a diverse and international workforce in Doha, Qatar

Qatar Airways is a globally recognized airline group headquartered in Doha, operating across aviation and related businesses worldwide. Known for innovation, operational excellence, and rapid growth, the group continues to invest in advanced digital platforms to enhance customer experience and commercial performance across its global network.