More jobs:
Job Description & How to Apply Below
Responsibilities
- Run daily operations across NOC, Service Desk, and end-user support pods
- Own the shift roster, on-call calendar, and 24x7 coverage continuity
- Drive incident, problem, and change processes per ITIL v4 best practice
- Track operational KPIs (FCR, MTTR, ticket aging, backlog) and report weekly
- Maintain run-books, knowledge base, and SOP currency
- Enforce tool hygiene
- Coordinate with platform and applications teams on cross‑functional incidents
- Coach team leads L1, L2, L3, and own performance reviews and skill development
- Bachelor's degree in Computer Science, Engineering, or equivalent
- ITIL v4 Foundation certification (Specialist tracks preferred)
- 8+ years in IT operations with 3+ years leading multi‑tier operations teams
- Hands‑on experience with ITSM tooling (Service Now, BMC Helix, Jira SM, or equivalent)
- Strong analytical mindset; comfortable building dashboards and owning operating metrics
- Native or fluent Arabic AND professional English, non‑negotiable
- Currently in Qatar OR willing to relocate within 60 days
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×