IT Support Engineer

Responsibilities

• Resolve L2 desktop laptop peripheral incidents escalated from the Service Desk.
• Perform hardware swaps, imaging, software installs, and Windows/Mac OS troubleshooting.
• Support Microsoft 365, Outlook, Teams, One Drive, and basic Active Directory tasks.
• Manage IMAC (Install, Move, Add, Change) requests for end‑user devices.
• Support meeting‑room AV, Teams Rooms, Zoom Rooms, Polycom, etc., and printers.
• Maintain asset records in CMDB, tag and track all hardware movements.
• Provide VIP executive desk‑side support with a high‑touch service approach.
• Escalate complex issues to L3 with full context and reproduction steps.

• Diploma or Bachelor's degree in IT, Computer Science, or equivalent.
• 4+ years in end‑user/desktop support in an enterprise (1,000+ users) environment.
• Solid hands‑on experience with Windows
  10/11, Microsoft
  365, Active Directory, and Intune basics.
• Hardware fluency: laptop/desktop diagnostics, BIOS, peripherals, printers.
• Familiarity with ITSM ticketing (Service Now, BMC Helix, Jira SM).
• Native or fluent Arabic and professional English (non‑negotiable).
• Currently in Qatar or willing to relocate within 45 days.

• Microsoft MD-102 (Endpoint Administrator) or CompTIA A+/Network+.
• Exposure to MDM tools (Intune, JAMF, Workspace ONE).
• Basic networking troubleshooting (Wi‑Fi, VPN, switch port).
• MacOS support experience.