More jobs:
Job Description & How to Apply Below
Responsibilities
- Own service delivery against agreed SLAs/SLOs and report performance to senior stakeholders
- Lead the weekly and monthly governance cadence: operations review, change board, and problem review
- Manage escalations across L1, L2, and L3 layers and drive root‑cause closure for major incidents
- Run capacity, demand, and resourcing plans and coordinate onboarding/transition of new resources
- Drive continuous service improvement (CSI) initiatives and conduct quarterly service reviews
- Own the commercial health of the engagement: revenue, margin, travel expense, and scope governance
- Champion ITIL v4 practices and ensure ITSM tool hygiene across the engagement
- Bachelor’s degree in Computer Science, Engineering, or equivalent.
- ITIL v4 Foundation certification (Intermediate / Strategic Leader preferred).
- 10+ years in IT services with at least 5 years managing enterprise service delivery.
- Demonstrated SLA / contract management experience on multi‑tower engagements.
- Strong stakeholder management at senior leadership level; comfortable with steering committees.
- Native or fluent Arabic and professional English (written + spoken) – non‑negotiable.
- Currently in Qatar or willing to relocate within 60 days.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×