Senior Application Support Specialist Expert
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-06-02
Listing for:
Byte Crew Technologies
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, Cloud Computing
Job Description & How to Apply Below
Responsibilities
- Act as L4 escalation point for all application-layer incidents and problems
- Lead architectural troubleshooting on enterprise applications and integrations
- Drive vendor escalations to closure on persistent or systemic issues
- Mentor and coach Senior Application Support Specialists
- Define and own the application monitoring, observability, and alerting strategy
- Lead application performance tuning and capacity planning exercises
- Govern application change management review of high‑risk changes pre‑implementation
- Own application disaster recovery readiness and runbook quality
- Interface with Enterprise Architect on application roadmap and modernisation initiatives
- Bachelor’s degree in Computer Science or Information Technology;
Master’s preferred - 12+ years in application support, with 5+ years at L3/L4 expert level on enterprise platforms
- Deep architectural‑level expertise on at least two of:
Oracle EBS/Fusion, SAP S/4
HANA, Microsoft Dynamics 365, Open Text, IBM File Net - DBA-level SQL and database tuning skills (Oracle, SQL Server)
- ITIL v4 Foundation; ITIL Specialist / Strategist preferred
- Native or fluent Arabic AND professional English preferred (not mandatory)
- 5+ years of GCC region experience preferred
- TOGAF 9.2 / 10 awareness
- ITIL v4 Master / Strategic Leader
- Vendor master certifications (Oracle, SAP, Microsoft)
- Prior tenure in Qatar government IT leadership
Position Requirements
10+ Years
work experience
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