Senior Application Support Specialist Expert

Responsibilities

• Act as L4 escalation point for all application-layer incidents and problems
• Lead architectural troubleshooting on enterprise applications and integrations
• Drive vendor escalations to closure on persistent or systemic issues
• Mentor and coach Senior Application Support Specialists
• Define and own the application monitoring, observability, and alerting strategy
• Lead application performance tuning and capacity planning exercises
• Govern application change management review of high‑risk changes pre‑implementation
• Own application disaster recovery readiness and runbook quality
• Interface with Enterprise Architect on application roadmap and modernisation initiatives

• Bachelor’s degree in Computer Science or Information Technology;
  Master’s preferred
• 12+ years in application support, with 5+ years at L3/L4 expert level on enterprise platforms
• Deep architectural‑level expertise on at least two of:
  Oracle EBS/Fusion, SAP S/4
  
  HANA, Microsoft Dynamics 365, Open Text, IBM File Net
• DBA-level SQL and database tuning skills (Oracle, SQL Server)
• ITIL v4 Foundation; ITIL Specialist / Strategist preferred
• Native or fluent Arabic AND professional English preferred (not mandatory)
• 5+ years of GCC region experience preferred
• TOGAF 9.2 / 10 awareness
• ITIL v4 Master / Strategic Leader
• Vendor master certifications (Oracle, SAP, Microsoft)
• Prior tenure in Qatar government IT leadership