IT Field Support Manager Airways Group

Position Overview

IT Field Support Manager at Qatar Airways Group in Doha, Qatar leads 24x7 on-site IT customer support operations across Hamad International Airport and related facilities. The role ensures high availability of end-user infrastructure, passenger processing, security, and digital systems, enabling seamless airport and business operations while maintaining strong service quality and compliance.

Country:
Qatar

City:
Doha

Industry: IT and Services

Function:
Systems Support

Salary:  monthly (Market estimated)

Gender: Any

Candidate Nationality:
Any

Job Type: Full-time

• Lead and manage teams delivering 24x7 on-site customer support across HIA, DIA, and associated facilities
• Ensure continuous support for end-user infrastructure, passenger processing systems, security systems, and digital platforms
• Meet and maintain Service Level Agreements while driving high customer satisfaction
• Provide dedicated support for executive users and manage escalations to ensure timely resolution
• Mentor team members and provide hands‑on technical guidance for complex incidents
• Continuously evaluate service quality to eliminate recurring issues and minimize downtime
• Establish and enforce controls for secure deployment and management of IT endpoint infrastructure
• Ensure endpoints are compliant with patching standards and approved applications
• Identify and remediate non‑standard applications to maintain a secure and standardized environment
• Coordinate with stakeholders to align field support services with operational needs

• Bachelor's degree or equivalent with a minimum of 6 years of relevant IT experience
• Prior experience in airport or airline environments preferred
• Knowledge of ITIL Service Management or ISO 20000 best practices
• Working knowledge of project management principles and processes
• Strong understanding of end‑user computing tools, Microsoft technologies, and CUTE products
• Excellent written and spoken English communication and presentation skills
• Proven ability to lead teams, manage stakeholders, and operate in a 24x7 environment

• Leadership role supporting one of the world's leading aviation hubs
• Direct impact on operational continuity and passenger experience
• Exposure to complex, mission‑critical IT environments
• Clear career progression within a global aviation group
• Multicultural and professional working environment based in Doha, Qatar

Qatar Airways Group is a globally recognized aviation organization headquartered in Doha, Qatar, operating a diverse portfolio of airline, airport, and technology‑driven services. Known for innovation, operational excellence, and rapid growth, the group offers IT leaders the opportunity to drive reliability, security, and performance across world‑class aviation operations.