E-Commerce Specialist Duty Free

Position Overview

E-Commerce Specialist - Qatar Duty Free - Doha, Qatar

Qatar Duty Free is seeking an experienced and results-oriented E-Commerce Specialist to oversee daily operations of the QDF eStore, ensuring smooth performance across campaigns, promotions, and customer experience initiatives. The role requires collaboration with internal teams and external partners to optimize digital operations, drive conversions, and support business growth through data-driven insights and continuous process improvement.

• Country:
  Qatar
• City:
  Doha
• Industry: Retail
• Function:
  Digital Content Development
• Salary: 18,000–21,000 QAR per month (market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

• Manage daily online store operations including promotions, product updates, activations, and brand campaigns.
• Maintain an updated portfolio of offers and ensure timely deployment of loyalty marketing initiatives with the Privilege Club team.
• Review and optimize product assortment with Category Management and senior stakeholders to ensure market relevance.
• Monitor and analyze eStore performance KPIs, web analytics, and campaign metrics to identify improvement opportunities.
• Collaborate with Demand Planning to produce accurate eCommerce forecasts and operational plans.
• Coordinate with Customer Service, Fulfilment, and F&B departments to ensure seamless end-to-end eStore execution.
• Develop and maintain operational procedures and workflow documentation for consistency and compliance.
• Support customer experience personalization initiatives, including segmentation and targeted digital campaigns.
• Participate in testing and rollout of new eCommerce features and enhancements.
• Liaise with internal departments, suppliers, and agencies to ensure uninterrupted online business operations.
• Prepare regular business reports and share actionable insights with management to guide decision-making.

• Bachelor's degree or equivalent qualification.
• Minimum 4 years of relevant experience in eCommerce or digital retail operations.
• Proficiency in web analytics tools such as Google Analytics.
• Experience working with CMS platforms and managing online content.
• Advanced MS Excel skills and understanding of P&L principles.
• Strong understanding of user experience (UX) and customer journey mapping.
• Excellent communication and coordination skills with internal and external partners.
• Organized, detail-oriented, and capable of managing multiple priorities under pressure.

• Background in shopper or trade marketing.
• Experience in eStore personalization and conversion rate optimization (CRO).
• Familiarity with A/B testing tools and methodologies.

• E-commerce operations and performance management.
• Digital analytics and reporting.
• Online merchandising and campaign execution.
• UX and customer journey optimization.
• Cross-functional coordination and vendor management.
• Data interpretation and business forecasting.

This is an opportunity to be part of Qatar Duty Free's expanding digital commerce division, contributing directly to the evolution of one of the world's most innovative airport retail environments. The role blends analytical expertise, digital creativity, and operational excellence to shape the online retail experience of millions of travelers.

Qatar Duty Free, a division of Qatar Airways Group, operates one of the largest and most prestigious airport retail spaces globally at Hamad International Airport. With over 90 boutiques and 30 restaurants and cafés, QDF continues to redefine the travel retail experience through digital innovation, premium brands, and world-class customer service.