Client Services Lead

Job Overview

Job Title: Client Services Lead

Location: Doha, Qatar

This position is pending contract award.

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.

• Supervising daily operations of the helpdesk/client systems team;
• Conflict management;
• Assigning tasks and priorities among the team;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
• Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Perform e‑mail management and assist users with creating PSTs and moving official emails to electronic file plans;
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions;
• Establish, manage and maintain equipment accountability (inventory/positive control) toinclude the tracking of assets from initial acquisition, during removal/replacement/repair,and through final disposition;
• Ensure accounts are inventoried to validate the possession, location and quantity of accountable assets annually, and conduct out of cycle inventories as required;
• Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar‑coded labels, as required;
• Manage distribution of accountable and non‑accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
• Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;
  Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
• Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
• Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for equipment and software;
• Analyze and recommend updates, enhancements or replacements to extend the life or improve reliability of equipment;
• When property is identified as excess and unserviceable, report the property to the appointed government representative for disposition instructions;
• Prepare assets for and assist with asset final destruction and disposal;
• Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
• Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
• Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; report discrepancies to government technical representative;
• Brief leadership.
• Global travel up to 10%.
• Other duties as required.

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Regulation Requirement:
  Due to Qatar's immigration and labor regulations, Qatar…