Support Engineer

The ideal candidate is passionate about technology, customer service, and metrics. This role oversees critical technical operations and shapes the future of our NOC and support functions.

• Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
• Investigate and troubleshoot technical problems, coordinating with other teams as needed.
• Develop, document, and implement processes and procedures for NOC and support operations.
• Manage incident response processes, ensuring prompt resolution and documentation.
• Communicate effectively with stakeholders and leadership regarding status and incidents.
• Identify opportunities for improvement in tools, systems, and team capabilities.
• Perform root cause analysis on major incidents and outages.

• 3+ years experience in NOC and/or technical support teams.
• Deep understanding of networking, infrastructure, and application monitoring in the cloud (AWS).
• Experience in monitoring and metrics tools such as ELK, Cloud Watch, Datadog.
• Experience with container orchestrator tools (K8s, ECS).
• Experience in incident management and ticket management tools (Jira).
• Experience in L1 and L2 support.
• Excellent communication skills.
• Mid‑level experience managing Linux environments.
• Mid‑level scripting and programming skills (Bash, Python, .NET).
• Strong analytical and problem‑solving skills.
• Availability to work off‑hours and on‑call rotations as needed.

• Collaborate with a worldwide crew.
• Access to learning budgets and courses for professional growth.
• Autonomy over tasks and career path.
• Generous leave and wellness policies.
• Agile work practices and Scrum methodology.