Application Support Engineer - Finastra FBTI

Job Summary

We are Looking for an application support engineer - Trade Finance will be part of Channels & Payments team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 5- 6 years in Banking Application support with sound analytical skills.

This position has no direct reports. The role also works with Application support teams across the banking domains to support customer and staff needs.

• Providing 24 X 7 first and second level technical support for Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or Application Vendor.
• Performing preventive maintenance activities on Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
• Develop and maintain technical documentation, including comprehensive knowledge base of reported issues and their resolutions.
• Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
• Provide training to users on new features and functionalities of trade applications.
• Participate in testing and deployment of new application versions and fix on business applications.

Required Qualifications

• Bachelor’s degree in information technology, Information Technology, or related field

Required Experience

• 5+ years’ working experience and knowledge of IT services and system development.
• Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must.
• Strong understanding of FBTI data structure, Trade Process/Trade accounting entries, SWIFT messages (MT & MX).
• Experience FBTI EOD process and FBTI integrations.
• Functional configurations/parameterization on FBTI and FBTI application integrations.
• Basic Knowledge in SQL queries for data extraction and analysis.
• Good understanding in messaging and APIs like MQ, REST/SOAP.
• Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk etc.).
• Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus.
• Certification in IT Service Management - ITIL.
• Expert in functional release methodologies and best practices.
• Expert in QA metrics, defect metrics, and product quality trend analysis.
• Excellent project management skills.
• Ability to collaborate and communicate effectively.
• Good computer and MS office skills.

Arabic and English speaking preferred.