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Manager, Research and Insights | Product Development and Design
Job Description & How to Apply Below
QATAR AIRWAYS GROUP Qatar-Doha Mid Level Share:##
Job Description ### Qualification
** About You
** Bachelor's Degree in Business, Economics, Marketing, Data Analytics, or a related discipline. A Master's degree or MBA is advantageous. Minimum 7 years of progressive experience in research, insights, analytics, or a closely related discipline, with a track record of delivering high-quality intelligence outputs that have directly informed senior decision-making.
* Proven experience leading a research and insights function or programme, with a track record of designing and delivering rigorous, multi-method research that has directly informed product, service, or investment decisions
* Deep expertise in customer research methodologies — both qualitative and quantitative — with the ability to design research programmes, manage their delivery, and synthesise outputs into clear, actionable intelligence
* Strong competitive intelligence and market benchmarking capability, with experience maintaining structured, current views of competitive landscapes across multiple product or service categories
* Excellent analytical skills with the ability to synthesise complex, multi-source data into clear, evidence-based narratives and recommendations for senior and non-specialist audiences
* Proficiency in data visualisation and analytics tools including Power BI or Tableau, with the ability to produce dashboards and performance reports that make complex data accessible and actionable
* Experience preparing executive-level insight reports, strategic briefings, and investment-facing analyses that directly support senior decision-making
* Strong stakeholder management skills with the ability to act as a credible, trusted insight partner to cross-functional teams across a complex, multi-disciplinary organisation
* Sufficient commercial and strategic awareness to ensure research outputs are framed in terms of business impact, opportunity, and risk — not just data
* Candidates from consumer insights, market research, management consultancy, premium brand environments, or innovation-led organisations are strongly encouraged to apply. Aviation experience is not a prerequisite.
* Preferred
* * Experience working within or alongside a product development, design, or customer experience function, with an understanding of how research and insight outputs translate into product and service decisions
* Familiarity with passenger experience research, service quality measurement, or customer satisfaction frameworks in a premium or complex multi-touchpoint environment
* Experience commissioning and managing external research agencies, including briefing, quality assurance, and output review
* Exposure to strategic planning processes and business case development, with experience contributing research and data inputs to investment decisions
* Familiarity with aviation industry intelligence sources including Skytrax, IATA, OAG, APEX, or equivalent benchmarking frameworks
** About Qatar Airways Group
** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.
A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
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* How to apply
** If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.### Description At Qatar Airways, decisions about the future of the passenger experience — from a new cabin interior to an IFEC platform, an onboard amenity to a food and beverage concept — need to be grounded in the best possible intelligence.
Our Product Development and Design…
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