IT Operations, Cloud Infrastructure Lead

Job Overview

This role provides technical leadership and oversight for the entire infrastructure technology stack.

• Domain Oversight:
  Manages the data centre, physical and virtual servers (VMWare, Hyper‑V), storage systems, and cloud services.
• Proactive Monitoring:
  Works closely with technical teams to proactively monitor IT services and ensure timely technical support to prevent service disruptions.
• SLA Compliance:
  Monitors and directs actions to ensure all infrastructure requests and incidents are resolved within SLA targets.
• System Maintenance:
  Oversees routine maintenance, housekeeping, and hardware replacements in coordination with third‑party vendors.

• Years of
  
  Experience:
  
  Minimum 10+ years.
• Preferred Functional
  
  Certifications:
  
  ITIL v4.
• Core Technical Expertise Areas:
  • Hybrid Infrastructure Management: Oversight of physical and virtual server environments, including VMWare and Hyper‑V.
  • Storage & Data Management: Expertise in managing Storage Area Networks (SAN) and complex backup/recovery solutions such as Commvault and Azure Backup Vault.
  • Business Continuity: Directing disaster recovery (DR) site operations and coordinating hardware maintenance with third‑party vendors.
• Technical
  
  Certifications:
  
  MCSE (Microsoft Certified Solutions Expert), VCP (VMWare Certified Professional), Microsoft Azure Solutions Architect Expert.