Support Engineer
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-07-02
Listing for:
سنونو
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.
Responsibilities- Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
- Investigate and troubleshoot technical problems, coordinating with other teams as needed.
- Develop, document, and implement processes and procedures for NOC and support operations.
- Manage incident response processes, ensuring prompt resolution and documentation.
- Communicate effectively with stakeholders and leadership regarding status and incidents.
- Identify opportunities for improvement in tools, systems, and team capabilities.
- Perform root cause analysis on major incidents and outages.
- 3+ years experience in NOC and/or technical support teams.
- Deep understanding of networking, infrastructure and application monitoring in the cloud (AWS).
- Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc).
- Experience with container orchestrator tools (K8s / ECS / etc).
- Experience in incident management.
- Experience with ticket management tools (Jira).
- Experience in L1, L2 support.
- Excellent communication skills.
- Mid level experience managing Linux environments.
- Mid level scripting/programming skills (Bash / Python / .NET).
- Strong analytical and problem‑solving skills.
- Availability to work off‑hours and on‑call rotations as needed.
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