IT Manager

Key Responsibilities

• Manage information technology systems, hardware and software applications to voco® Doha West Bay Suites IT standards.
• Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
• Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco® Doha West Bay Suites IT standards.
• Develop a troubleshooting guide and train key staff in IT systems and application use.
• Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA’s and budget.
• Monitors file server performance, back‑ups and system performance in line with agreed standards.
• Manage system and firewall security and implement updates as required.
• Update IT policies and procedures in accordance with voco® Doha West Bay Suites IT standards and with regard to systems and process enhancements.
• Maintain user database and ensure user profiles are updated in accordance with personnel changes.
• Manage users and accounts in accordance with voco® Doha West Bay Suites IT standards.
• Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed time frames.
• Attend to system maintenance and breakdown requirements in a timely manner.
• Work closely with external providers to develop effective relationships and maintain service delivery of a “best practice” standard.
• Identify opportunities to reduce IT related costs through managing processes in house.
• Prepare and submit IT management reports as required.
• Attend to guest related IT enquiries and provide assistance as required.
• Maintain and update the computer hardware asset register.
• Ensure all voco® Doha West Bay Suites policies are adhered to.
• Maintain confidentiality at all times.
• Uphold high standards in professional conduct at all times including grooming, communications and general conduct.
• Attend to various IT related tasks as they arise from time to time as directed by the General Manager.

• Comply with and ensure adherence to all of the hotel’s policies and procedures.
• Comply with all occupational health and safety policies and procedures.
• Attend all scheduled meetings.
• Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties.
• Maintain in good working order all hotel property.
• To maintain a positive and professional attitude at all times.

• Liaise with senior management daily.
• Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard.

• Communicate effectively with all other departments.
• Be able to identify problems and implement solutions.
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Maintain IT systems, hardware and software to reduce failure rates to zero.
• Achieve a ‘good’ rating in internal IT audit with no ‘high risk’ issues.
• Manage vendors and suppliers with no budget overruns.
• Assigned projects are completed within designated time frames.
• Efficient communication platform is consistently maintained.
• Maintains a professional and organized work environment.
• Implement and manage DRP including testing, training and reporting in accordance with voco® Doha West Bay Suites standards.
• Reports, presentations and other accounting duties are consistently on a high standard; free of errors and omissions.

• Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent).

• Well developed computerized hotel systems skills including hardware and software applications.
• Previous experience within a hotel operations environment.

• High degree of competency in hotel PMS application.
• Competent Oral and Written English Communication Skills.
• Strong organizational skills to manage multiple assignments and project management through to delivery.

• ‘Can do’ attitude and a high level of energy.
• Ability to prioritize tasks and meet the needs of internal customer.
• Able to manage tasks simultaneously and work under pressure.
• Adaptable and flexible to change.