IT Support Specialist

Overview

University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No 13 of 2022 and is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor’s and master’s degree programs, diplomas, and certificates. The university houses five colleges:
The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student‑centered learning and state‑of‑the‑art facilities. Its world‑renowned faculty and researchers develop students’ skills and help raise well‑equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.

With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student‑centered learning and state‑of‑the‑art facilities. Our faculty are committed to delivering pedagogically‑sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge‑based economy and make Qatar’s National Vision 2030 a reality.

• Identify and resolve IT hardware and application software issues reported through the Helpdesk service tickets or directly by students, instructors, and staff, preventing disruption of IT services.
• Liaise with the IT Helpdesk Specialist to understand end‑users’ requests and needs.
• Consult with employees, students, and instructors to determine hardware, software, or system issues.
• Prioritize and resolve tickets based on urgency and follow instructions of the IT Support Supervisor.
• Support installation and upgrading of software, implementation of file backups, and configuration of systems and applications as needed.
• Identify recurrent IT issues and support the enhancement of IT services.
• Meet compulsory software requirements and apply mandatory updates in a timely and efficient manner to prevent service interruptions.
• Support the design, development, and implementation of new systems and technologies to meet the needs of each functional area of UDST.
• Update and maintain existing IT systems to facilitate employees’ and academics’ use of current technologies.
• Identify and meet technology project requirements to enable project completion.
• Prepare cost‑benefit analysis reports related to technology enhancements and ensure proper prioritization of equipment and software needs.
• Implement and enhance a standardized quality control protocol for technology troubleshooting, enabling timely resolution of computer‑related issues for classrooms, labs, and office spaces.
• Remain current on technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions.
• Perform miscellaneous job‑related duties as assigned.

• Bachelor’s degree required in IT or related field.
• Minimum 5 years of relevant experience in IT or related field.

Fluency in written and spoken English language required. Fluency in written and spoken Arabic is preferred.