Senior Aruba Consultant

Responsibilities

• Working with HPs networking technology mainly Aruba for access switches and wireless and Aruba NAC solution Clearpass.
• Establish the network environment by designing system configurations, directing system installation, defining, documenting and enforcing system standard.
• Do the configuration of LAN, WAN and wireless equipment.
• Prepare NIP and NRFU and final project document.
• VMWare and security knowledge.
• Successfully resolve complex technical issues involving (hardware and software) for internal or external businesses.
• Respond to service, product, technical, and customer- relations questions on subjects such as configuration and repair issues, based on customer entitlement.
• Proactively assist internal, or external businesses and end-users in avoiding or reducing the problem occurrence.
• Act as a project lead providing on-site support to team activities and facilitates information validation and team decision-making process.
• Document new issue resolution techniques and add these to the knowledge base.
• Partners with the Project Managers to provide, SOW, HLD, LLD, and project documentation.
• Partners with the Project Managers to sign off projects at the planned time.
• Participate in 24x7 Rota to provide the second level support for contracted customers.
• Create and maintain effective customer relationships to ensure customer satisfaction.
• Responsible for providing technical support in the delivery of technology solutions to meet customers’ business needs.
• Prioritizing and managing many open cases at one time and following diagrams and written instructions to repair a fault or set up a system, and to update the Service Manager cases on time.
• To respond within agreed time limits following customer contract and to work continuously on a task until completion by applying a hardware replacement, software confi