AMI System Operator

Responsibilities

• Monitors and manages AMI systems including Head End System (HES), Meter Data Management (MDM), and communication networks.
• Ensures continuous and seamless communication between smart meters and central systems.
• Identifies, troubleshoots, and resolves AMI system issues related to connectivity, data flow, and system performance.
• Escalates complex or unresolved technical issues to higher support levels or vendors following defined procedures.
• Analyzes AMI operational data to provide system performance insights and operational reports.
• Performs first‑level diagnosis of communication failures and network performance degradation.
• Coordinates with IT, metering, telecom, and field teams to ensure system reliability and performance.
• Supports system configuration updates and minor enhancements under supervision.
• Maintains system logs, incident records, and operational documentation.
• Ensures compliance with ISO, ISMS, BCMS, and cyber security policies related to system operations.
• Ensures adherence to corporate Health and Safety and operational procedures.
• Performs any other tasks assigned by the supervisor.

• Bachelor’s degree in electrical engineering, Information Technology, or a related discipline.
• Minimum 4 years of relevant experience in AMI system monitoring, MDM/HES operations, or similar environments.

• Proficiency in AMI systems and operational software tools.
• Knowledge of smart metering technologies and communication protocols.
• Strong analytical, reporting, and coordination skills.
• Good communication and teamwork abilities.
• Efficiency, adaptability, initiative, and communication.
• Written and spoken English is essential;
  Arabic is preferred.