Business Analyst Retail Internet Banking

Requirements Gathering & Analysis

• Work closely with internal stakeholders, including product managers, retail banking teams, and IT, to gather and document business requirements for internet banking projects.
• Translate business requirements into detailed functional specifications, user stories, and use cases.
• Analyze existing internet banking systems, identify gaps, and propose improvements or new features that align with customer needs and business objectives.

• Collaborate with IT and design teams to define and refine digital banking solutions and ensure that they meet business and customer requirements.
• Ensure that system design and implementation are aligned with best practices in banking, technology, and security.
• Create and maintain comprehensive documentation, including requirements specifications, user manuals, and technical documentation.

• Identify opportunities to improve the retail internet banking processes and enhance the customer experience.
• Recommend process improvements, new tools, or changes to current procedures to optimize operational efficiency and customer satisfaction.

• Act as the liaison between business users, product owners, and technical teams to ensure smooth communication and alignment of objectives.
• Collaborate with testing teams to ensure quality assurance standards are met during system development and implementation.
• Provide support during the user acceptance testing (UAT) phase to ensure that solutions meet business needs.

• Assist in the management of retail banking projects by tracking progress, managing timelines, and ensuring that deliverables are met.
• Support the coordination of project resources, tasks, and milestones to ensure successful project execution.

• Ensure that all internet banking features and enhancements comply with regulatory requirements, data privacy laws, and internal security policies.
• Stay updated with banking regulations and technology trends impacting retail banking and internet banking solutions.

• Create and deliver reports on the performance of retail internet banking services, including metrics such as customer engagement, transaction volume, and system uptime.
• Use analytics to identify issues or areas for improvement and assist in decision-making processes related to digital banking services.