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System Support Specialist
Job Description & How to Apply Below
Key Job Accountabilities - I
- Serve as Subject Matter Expert (SME) in SAP MM and related systems, providing technical guidance and user support to maintain business continuity and compliance.
- Coordinate and execute business controls system access requests, ensuring proper authorization, segregation of duties and risk mitigation in line with internal audit and QLMS requirements.
- Compile and review all Business Support Investment Committee (BSIC) initiatives within the Supply department to ensure alignment with departmental system needs and technological advancements.
- Identify and propose new and / or emerging supply related software and hardware enhancements to improve automation, user experience, and data visibility.
- Collaborate and track all relevant IT Change Requests (ITCRs) and other system related demands, ensuring objectives, timeline and implementation outcomes are achieved to meet department objectives.
- Coordinate with the IT focal points to ensure Supply department requirements and system roadmaps are aligned with Corporate IT and digitalisation objectives demand plan.
- Prepare and deliver system related training and awareness workshops for Supply department and other stakeholders to enhance business performance and system knowledge.
- Provide analysis and prepare reports on systems performance, risks, and incident trends to ensure business continuity, and support management decision making.
- Design and maintain SharePoint, dashboards, and other data repository platforms to ensure timely reporting, data accuracy, and accessibility across the supply function.
- Conduct system audits and performance reviews to identify process gaps, propose corrective actions, and ensure continuous improvement in system utilization.
- Bachelor’s degree in systems engineering, information technology, or computer science.
- 8 years of experience in supply system administration, or system enhancement role within large organisation.
- Sound knowledge of SAP MM.
- Familiarity with QLMS TOFA, BSIC & MOC documentation procedures.
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