Oracle Utilities C2M Architect

Experience 15–20 years of experience as a techno‑functional consultant in the Utilities domain, having worked on multiple implementations and support projects involving Oracle CC&B, Oracle MDM, and Oracle C2M across Power, Water, and Gas utilities.

• CC&B and C2M modules:
  Rates, Billing, Payments, Meter Read, Meter Management, Credit, Collections, Case Management, and New Connections.
• MDM functionalities:
  Scalar, Interval Data, Events, Alarms, Commands, Remote Disconnect & Connect, VEE Rules, Device Management, Usage Management, Measuring Components, Device Events, Device Communication, Usage Subscription, TOU, IMD, and XML formats.
• OUAF development and deployment.

• Lead requirements and issue discussions with clients and provide sustainable solutions.
• Review and approve HLD and LLD documents, custom programs, configurations, and unit test cases.
• Perform root‑cause analysis of issues and tickets, define corrective and preventive actions.
• Identify automation and system improvement opportunities to reduce L2 and L3 support tickets and enhance customer experience.
• Manage multiple stakeholders, support, and mentor team members in development, design, testing, debugging, and issue resolution.

• Oracle Utilities Customer to Meter (C2M), CC&B, and MDM certifications.
• Deep expertise in Oracle Utilities C2M modules, including Customer Hub, Billing, Meter Management, and Outage Management.