ServiceNow Technical Consultant – IT Workspace Service Delivery; WSD; m​/f​/d

Service Now Technical Consultant – Workplace Service Delivery (WSD) Job Summary

We are hiring a Service Now Technical Consultant with hands‑on experience in Workplace Service Delivery (WSD) to support digital workplace transformation. You will configure WSD applications, enhance employee services, and collaborate with cross‑functional teams to streamline workplace operations on the Service Now platform.

• Implement and configure Service Now WSD modules:
  Workplace Case, Reservations, Space Management, Visitor Management.
• Translate workplace processes into Service Now workflows by working with Facilities, HR, Security, and IT teams.
• Develop workflows using Flow Designer, scripting, Integration Hub, UI policies/actions.
• Maintain workplace data models, floor plans, reservations, and platform governance standards.
• Support integrations with IoT sensors, building systems, HR platforms, access control systems, and ITSM.
• Contribute to enhancements improving workplace visibility, employee experience, and service efficiency.
• Stay updated on new features in Service Now WSD & Employee Workflows.

• Minimum 6 years of overall IT experience, including 3–5 years of hands‑on Service Now implementation or support experience.
• 2 years of exposure to WSD or Employee Workflows; experience configuring Case, Reservations, Space, or Visitor Management preferred.
• Good understanding of workplace operations, including reservations, space planning, and facilities processes.
• Strong knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, and Employee Center/Service Portal.
• Ability to collaborate with cross‑functional teams in Agile environments.
• Bachelor’s degree in IT/CS/Engineering;
  Service Now certifications (CSA, CIS‑WSD, CIS‑ESM) are a plus.

Service Now Technical Consultant – IT Workspace Service Delivery (WSD) in Doha, Qatar