Engineer - NOC Support
Listed on 2026-08-06
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IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations, Network Security
Job Description
The NOC Monitoring Engineer is responsible for continuously monitoring the availability, performance, and health of IT infrastructure, network devices, cloud services, applications, databases, and enterprise systems within a 24×7 Network Operations Center (NOC). The role ensures timely identification, analysis, escalation, and coordination of incidents to minimize service disruptions and maintain agreed service levels. The incumbent performs first-level monitoring and troubleshooting, manages incident tickets, and collaborates with technical support teams to ensure operational excellence and service continuity.
The NOC Monitoring Engineer is responsible for continuously monitoring the availability, performance, and health of IT infrastructure, network devices, cloud services, applications, databases, and enterprise systems within a 24×7 Network Operations Center (NOC). The role ensures timely identification, analysis, escalation, and coordination of incidents to minimize service disruptions and maintain agreed service levels. The incumbent performs first-level monitoring and troubleshooting, manages incident tickets, and collaborates with technical support teams to ensure operational excellence and service continuity.
ResponsibilitiesDetailed
Roles and Responsibilities
- Monitor servers, network devices, applications, cloud services, databases, and storage infrastructure using enterprise monitoring tools.
- Continuously monitor system availability, performance, capacity, and service health.
- Identify, validate, and analyze monitoring alerts and events to distinguish genuine incidents from false positives.
- Perform first-level troubleshooting and conduct initial impact assessments.
- Create, update, track, and manage incident tickets within the IT Service Management (ITSM) platform.
- Escalate incidents to the appropriate resolver groups in accordance with defined service-level agreements (SLAs) and escalation procedures.
- Monitor infrastructure metrics including CPU utilization, memory consumption, disk usage, network connectivity, service availability, application response, URL availability, and related performance indicators.
- Coordinate with Infrastructure, Network, Cloud, Database, Security, and Application Support teams to facilitate incident resolution.
- Participate in major incident management activities, bridge calls, and operational communications when required.
- Prepare daily operational status reports, monitoring summaries, shift handover reports, and dashboard updates.
- Maintain operational documentation, standard operating procedures (SOPs), runbooks, and knowledge base articles.
- Ensure compliance with organizational monitoring standards, operational processes, security policies, and service-level agreements.
- Support continuous improvement initiatives related to monitoring, alert management, incident response, and operational efficiency.
- Ensure timely communication and escalation of critical incidents to relevant stakeholders.
- Work as part of a 24×7 shift operation and support business continuity requirements.
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Telecommunications, Engineering, or a related discipline.
- Professional certifications in IT Operations, Monitoring, or Infrastructure Management are considered an advantage.
- Minimum 5+ years of experience in a Network Operations Center (NOC), IT Monitoring, IT Operations, or Technical Support environment.
- Experience working with enterprise monitoring platforms such as Solar Winds, Dynatrace, Zabbix, BMC Helix, Site Scope, PRTG, or similar solutions.
- Hands‑on experience with IT Service Management (ITSM) tools such as Service Now, Manage Engine, Jira, or equivalent platforms.
- Understanding of Windows and Linux operating systems.
- Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, routing, switching, WAN, and LAN technologies.
- Exposure to cloud platforms such as Microsoft Azure, Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), or Google Cloud Platform (GCP).
- Knowledge of virtualization technologies and enterprise…
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