Senior Manager – Data Platform Service Delivery & Operations

Senior Manager – Data Platform Service Delivery & Operations

We are working with a major organisation investing heavily in its enterprise Data & AI capabilities. As part of this growth, they are looking to appoint an experienced Service Delivery & Operations leader to oversee the delivery, operational governance and ongoing support of mission-critical Data & AI platforms.

This is an opportunity for a senior leader with a strong background in enterprise data platforms, managed services and operational excellence. The successful candidate will play a key role in establishing scalable operating models, leading multidisciplinary teams and ensuring the successful transition of complex platforms into stable production environments.

• Lead the delivery and operational management of enterprise Data & AI platforms, ensuring reliable, secure and high-performing production services.
• Establish and enhance operational governance, release management, production readiness and service transition processes across multiple technology programmes.
• Develop and mature Data Ops, MLOps and CI/CD capabilities to support scalable, enterprise-wide data and AI operations.
• Define managed service frameworks, support models, operational procedures, SLAs and service performance metrics.
• Oversee platform operations, deployment governance, operational risk, service performance and continuous improvement initiatives.
• Build strong relationships with executive stakeholders, delivery partners and technology vendors, acting as the primary operational lead throughout programme delivery.
• Lead governance meetings, operational reviews and executive reporting, providing clear visibility of service performance, risks and delivery progress.
• Manage multidisciplinary teams across delivery, engineering, operations, governance and support functions, driving capability development and operational excellence.
• Support workforce planning, recruitment and succession planning while fostering a high-performance culture across the function.

• 12+ years' experience delivering enterprise Data & AI platforms, managed services, technology operations or large-scale digital transformation programmes.
• Demonstrated experience leading Data Ops, MLOps, platform operations or enterprise support functions within complex environments.
• Proven ability to establish and scale managed service capabilities, operational governance frameworks and production support models.
• Strong understanding of enterprise data platforms, data governance, CI/CD, operational readiness and release management.
• Experience managing production-critical environments involving multiple stakeholders, vendors and implementation partners.
• Excellent leadership and stakeholder management skills, with the ability to communicate effectively at executive level.
• Experience leading cross-functional teams across engineering, operations, AI, governance and service delivery.
• Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline. Relevant certifications in ITIL, Cloud, Dev Ops or SRE would be advantageous.
• Fluency in English is essential. Arabic would be considered an advantage.

Please note that only shortlisted candidates will be contacted.