Director - Operations & Managed Services

We’re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region’s leading digital infrastructure provider. Ooredoo Group’s strategic vision is guided by five key pillars:

• Value-Focused Portfolio:
  Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
• Strengthen the Core:
  Optimally using deployed capital and maintain an appropriate cost structure.
• Evolve the Core:
  Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
• People:
  Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
• Excellence in Customer
  
  Experience:
  
  
  Creating superior customer experiences.

From day one, every employee who joins our team becomes an integral part of our success journey.
We offer you the chance to enhance your skills, advance your career, and maintain a healthy work
- life balance. Empowering you to catapult your personal and professional growth. If you’re looking
to challenge your growth potential, Ooredoo is the employer for you.

• This role plays a key role in supporting digital procurement operations across the Group. The analyst is responsible for driving the data driven decision making across Ooredoo Group’s sourcing and procurement eco-system.
• The role will lead the design, development, and continuous enhancement of reporting, dashboards, and analytics across key procurement domains including sourcing, procurement operations, spend analytics, supplier management, and contract management.
• In addition, the role will act as Level 1 (L1) functional support for sourcing systems (including Ariba and iCertis) in Ooredoo Group, ensuring smooth system usage, provides training to end users, and delivers high-quality data for category managers to support in decision making
• The Senior Analyst will bridge business and technology by transforming procurement data into actionable insights that improve efficiency, compliance, cost optimization, and supplier performance.

Responsible for leading operational excellence across the Group in the areas of:

NOC (Network Operations Center), SOC (Security Operations Center), FLM (Field Maintenance), Tools (OSS, monitoring, assurance platforms, CEM), Operational efficiency and performance management activities, Services (such as Roaming)

• Drive & support the evaluation, deployment, and management of current and future Operations and Managed Services Technology strategies
• Drive & support the development of Group-level Operations and Managed Services
  - Technology roadmaps, architectures and best practices ensuring alignment with Group strategic vision
• Enforce Group-wide operational frameworks, architecture standards, and governance models with a close collaboration and alignment with all OG technology functions, but also with strategy and business departments to ensure consistency and positive impact.
• Co-ordinate with Group Strategic Sourcing for driving synergies, evaluation of bids, and selecting vendors; provide technical expertise.
• Contribute to relevant expert groups & drive centers of excellence in the defined area of responsibility, while actively contributing to other domains when needed (Engineering, IT, …)
• Oversee alignment of OpCo projects and vendor engagements with Group models
• Participate in reviewing OpCos’ strategic plans and budgets as a technical expert (participate in development also if requested)
• Support OpCos in resolving Operations and Managed Services Technology related issues, as required, and as per the defined framework for Group involvement in the Op Cos
• Support in M&A technology due diligence
• Participate in the formulation of strategic and operational governance processes of Group Technology as a member of the senior management team.
• Standardize network operations, performance management tools and processes
• Promote knowledge sharing and cross-OpCo collaboration. When needed/Requested, evaluate the efficiency of…