About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
Job SummaryThe incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.
Main ResponsibilitiesShareholder & Financial:
Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards. Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group. Implements KPI’s and best practices for AVP Domain Support Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):
Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers. Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance. Oversee administrators and consultants as needed. Consult with Program Directors and Management Team to create efficient work flow. Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.
Maintain contact with Head of Technical Support and serve as liaison between the technical team and customers To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):
Standardize practices and procedures based on a best practice methodology. Specify hardware and software solutions for Division users. Install components; analyze problems; diagnoses and repairs systems. Work with management to plan development of computer infrastructure Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components. Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner.
Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget. Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks.…
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