Operational Specialist

We are looking for a Digital Transformation & Operational Support Specialist to provide technical and operational support for digital transformation, innovation, and institutional initiatives. The role will be responsible for monitoring digital platforms, coordinating operational and technical activities, supporting data and system integration, preparing performance reports and dashboards, and coordinating with internal departments and external stakeholders to ensure effective service delivery.

The ideal candidate should have strong experience in digital transformation, operational/technical support, stakeholder coordination, reporting, Power BI, and Microsoft Office, preferably within government or institutional environments.

• Provide technical and operational support for digital transformation, innovation, and development initiatives.
• Monitor digital systems, platforms, and services to ensure operational readiness, availability, and service continuity.
• Follow up on technical issues, operational activities, incidents, and service requests, coordinating with relevant teams for timely resolution.
• Support the development, enhancement, and implementation of digital systems and platforms.
• Assist in improving system, application, and data integration across departments and entities.
• Prepare operational reports, dashboards, presentations, and performance reports for management.
• Monitor KPIs, performance indicators, and operational data related to projects and digital initiatives.
• Perform basic data analysis and visualization using Power BI and Microsoft Excel.
• Coordinate with internal departments, stakeholders, vendors, and relevant entities to ensure effective information and data flow.
• Support the improvement and standardization of operational procedures and workflows.
• Contribute to digital transformation initiatives aimed at improving government and institutional services.
• Provide technical and operational support for meetings, workshops, presentations, and institutional initiatives.
• Support digital archiving, electronic document management, and proper organization of digital records.
• Ensure compliance with information security, data protection, confidentiality, and organizational policies.
• Maintain proper documentation of operational activities, issues, processes, and project-related information.
• Perform other technical and operational duties related to the department's objectives as required.

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, Engineering, or a related discipline from a recognized university.
• A relevant Master’s degree is an advantage.

• 5–8 years of relevant professional experience in:
• Operational support
• Technical support
• Digital transformation
• Institutional coordination
• Digital systems/platform support
• Project or program support
• Experience working with government entities, public-sector organizations, institutions, or digital transformation programs is highly preferred.
• Proven experience in preparing operational reports, management presentations, dashboards, and performance analysis.
• Experience coordinating activities across multiple departments and stakeholders.
• Practical experience with Power BI, Microsoft Excel, Power Point, Word, and other Microsoft Office tools.

• Digital Transformation & Digital Government
• Operational & Technical Support
• Power BI & Data Visualization
• Microsoft Excel and Office 365
• Reporting & Dashboard Preparation
• Basic Data Analysis
• System & Data Integration
• Stakeholder Coordination
• Process & Workflow Improvement
• Digital Platforms & Applications
• Electronic Document & Records Management
• Information Security & Data Confidentiality
• Strong analytical and problem-solving skills
• Excellent communication and coordination skills

• Microsoft Certifications
• Microsoft Power BI / Data Analytics Certification
• Data Management Certifications
• ITIL Foundation
• Agile / Scrum Certifications
• Digital Transformation Certifications
• Relevant Project or Service Management Certifications

• Strong organizational and coordination skills
• Analytical and problem-solving ability
• Excellent written and verbal communication
• Ability to manage multiple operational activities simultaneously
• Strong stakeholder management skills
• Attention to detail and reporting accuracy
• Ability to work effectively in a government/institutional environment
• Ability to handle confidential information professionally
• Proactive approach to operational and digital transformation challenges