Digital Product Specialist Airways Cargo

Digital Product Specialist
- Qatar Airways Cargo
- Doha, Qatar Position Overview

Qatar Airways Cargo is seeking a skilled Digital Product Specialist to join its Customer Experience team in Doha. This role focuses on envisioning, developing, and managing Salesforce-based digital products that enhance customer experience and operational excellence across the cargo value chain. The position offers an opportunity to work on transformative digital initiatives for the world's largest air cargo carrier, driving innovation in freight digitalization and customer engagement.

Country:
Qatar City:
Doha Industry: Airlines/Aviation Function:
Information Technology Salary:  monthly (Market estimated) Gender: Any Candidate Nationality:
Any Job Type: Full-time

• Design, develop, and manage Salesforce-based digital solutions to improve cargo customer experience and business operations.
• Conduct process analysis, workshops, and requirement gathering sessions with business units to identify improvement opportunities.
• Translate user feedback and operational needs into business requirements, functional specifications, and use cases.
• Support roadmap planning, phased implementation, and enhancement of digital products in coordination with internal stakeholders.
• Configure Salesforce to meet business objectives and ensure scalable, agile, and user-focused solutions.
• Perform user acceptance testing, ensure quality releases, and monitor system performance post-deployment.
• Analyze and report on customer experience trends, competitor insights, and digital engagement metrics.
• Collaborate with Sales, Operations, and Network Planning teams to align technology with customer-centric strategies.
• Act as Product Owner for assigned Salesforce modules, managing product life cycles from concept to go-live.

• Bachelor's degree or equivalent, with at least 5 years of experience in logistics, cargo, or transportation digital environments.
• Proven knowledge of Salesforce platform configuration and customization.
• Strong background in business analysis, process mapping, and customer experience improvement.
• Familiarity with digital product management, agile methodology, and project delivery cycles.
• Proficient in preparing analytical reports and executive-level presentations.
• Excellent communication and coordination skills across cross-functional teams.
• Project management certification or experience is an advantage.

• Salesforce platform management
• Digital product lifecycle management
• Business analysis and process optimization
• Cargo and logistics systems knowledge
• Project management and stakeholder communication
• Data-driven reporting and customer experience analytics

• Join the world's leading air cargo carrier driving digital transformation across global logistics.
• Contribute to high-impact projects shaping the future of cargo customer experience.
• Competitive, tax-free salary with comprehensive benefits.
• Access to professional development and training programs.
• Work in a fast-paced, innovation-focused environment.
• Exposure to global operations within Qatar Airways Group.

Qatar Airways Cargo, a division of Qatar Airways Group, is the world's largest air freight carrier and a global leader in logistics innovation. The airline operates a comprehensive network connecting major international trade hubs through its state-of-the-art base at Hamad International Airport in Doha. With a commitment to technology, sustainability, and customer excellence, Qatar Airways Cargo continues to redefine the future of air logistics as part of the Group's legacy of world-class performance and ambition.