Senior IT Operations Specialist

Job Summary

We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.

• Manage and support IT infrastructure, networks, servers, endpoints, and related systems.
• Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.
• Manage endpoint devices, user accounts, access, and IT assets.
• Support backup, recovery, data protection, and business continuity processes.
• Monitor system performance, availability, security, and overall infrastructure health.
• Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.
• Support cybersecurity, vulnerability management, access controls, and information security practices.
• Manage employee IT onboarding and offboarding, including user accounts, devices, and access.
• Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.
• Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers.
• Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization.
• Support the evaluation and implementation of new IT tools, systems, and technology solutions.
• Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.
• Prioritize technical incidents and infrastructure requirements according to business needs.
• Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• 7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.
• Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity.
• Strong hands‑on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management.
• Good knowledge of Active Directory and Hybrid Active Directory environments.
• Experience with backup and recovery solutions such as Veeam.
• Practical experience with network infrastructure, firewalls, and network security.
• Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.
• Experience with IT vendors, software licensing, and technology cost optimization.
• Strong troubleshooting and problem‑solving abilities.
• Good technical documentation and stakeholder communication skills.
• Ability to work independently, manage priorities, and support multiple business requirements.
• Willingness to provide occasional after-hours or weekend support when required.