Assistant Manager Security Technologies Services

Assistant Manager Security Technologies Services

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be primarily responsible in providing support of the Information Security solutions. This includes provide first and second line support and maintain key technology solutions designed to protect the firm from cyber security attacks. The incumbent will be the focal point for end user escalations for security technology issues they may be experiencing.

• Shareholder & Financial:
  Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Implement KPI’s and best practices for Security Technologies Services.
• Act within the limits of the powers delegated to the incumbent.
• Support to maintain KPI’s and best practices for AVP – Cyber Security Technologies & Services Customer (Internal & External).
• Provide 1st level support to key technical security solutions in line with business strategies and objectives of the group.
• Support operational process, procedures and guidelines, aligned to good practise for service management, problem and incident management, change management and configuration management.
• Support end users with installation and troubleshooting of GIS provided and supported security products on their devices.
• Review of IT and business requests for change requests to security controls (for example: firewall change reviews).
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Support the design and implementation of the QNB's information security program.
• Develop, implement and administer technical security standards, as well as a suite of security services and tools to address and mitigate security risk.
• Examine impacts of new technologies on the QNB's overall information security profile.
• Establish processes to review implementation of new technologies to ensure security compliance.
• Responsible to ensuring that any audit issues or identified regulatory gaps are addressed timely.
• Possess an understanding of business processes and controls in all related operational areas.
• Must have an expert understanding of information security issues, best practices, and a working knowledge of IT systems.
• Create education and training program within the team and advise operating units at all levels on security issues, best practices, and vulnerabilities.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Ensure speedy resolution of unresolved grievances or conflicts…