Senior Enrolment Technology & Operations Specialist - Nationals

To oversee the end-to-end operation of enrollment technology and registration systems, ensuring consistent system performance, data accuracy, and compliant reporting

Job Description

• Serve as the primary functional point of contact between enrolment operations and HBKU IT to ensure alignment of system requirements, functionality, and operational priorities
• Oversee the operational administration of enrolment and registration systems, including Banner, Course Leaf modules, ARGOS reporting, CRM, Evaluation Kit, and Scheduling systems, ensuring consistent system performance and reliability
• Liaise with HBKU IT, as required, to support system configuration, issue resolution, and system upgrades
• Ensure effective system integration, configuration, and functionality across enrolment and registration platforms in line with approved operational requirements
• Monitor system performance, identify operational issues, and exercise independent judgement in resolving complex system-related challenges in coordination with HBKU IT
• Lead the functional execution of system updates, upgrades, and implementations, ensuring alignment with approved processes and operational needs
• Act as a core functional contributor in Student Information System (SIS) initiatives, overseeing testing, data validation, and implementation readiness
• Identify and recommend technology enhancements and system improvements to improve operational efficiency, for management review and approval by management
• Ensure the integrity, accuracy, and consistency of enrolment and registration data across all systems
• Develop, maintain, and validate standard operational and management-level reports and dashboards to support enrolment activities and institutional reporting
• Provide training and support to staff on system functionalities and best practices
• Act as the subject matter expert for enrolment-related technologies, providing authoritative guidance, functional training, and best practice direction to system users
• Work closely with academic departments and administrative units to resolve enrolment system issues, streamline processes, and enhance overall user experience
• Other reasonable tasks as assigned by supervisor
• Bachelor’s degree in computer science, Information Technology, or a related field
• 6-8 years of experience in higher education, preferably within Academic Support function, with at least 2 years’ experience working with Student Information Systems (SIS)
• Working knowledge of databases, reporting tools, and scripting used for SIS reporting and automation (e.g., SQL and reporting tools). Experience with web-based systems and ARGOS reporting is preferred
• Demonstrated experience in project planning and execution, with strong attention to detail and the ability to manage multiple initiatives simultaneously
• Strong analytical skills with the ability to analyze data, develop reports, and provide insights that support operational and management decision-making. Proficiency in data visualization and reporting tools is an advantage
• Excellent verbal and written communication skills, with the ability to draft and edit reports and articulate ideas clearly and concisely. Proficiency in Arabic is an advantage
• Experience in delivering functional training and user guidance on technology systems and processes
• Strong problem‑solving skills, with the ability to adapt to evolving technologies and operational requirements, and to recommend practical solutions that enhance efficiency and effectiveness
• Ability to work collaboratively with cross‑functional teams, including IT and academic departments, to address operational challenges and improve system performance

Proficiency in MS Office applications; knowledge of Power BI is an advantage