Information Technology Support Engineer
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-09-06
Listing for:
DXC Technology
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
IT Support Engineer
Location:
Qatar
We are seeking an experienced IT Support Engineer to provide technical and operational support for IT systems, infrastructure, applications, and end-user technology environments. The successful candidate will be responsible for troubleshooting technical issues, supporting system administration activities, maintaining IT services, and ensuring smooth day-to-day operations.
Key Responsibilities- Provide first and second-level technical support for end users and IT services.
- Troubleshoot and resolve hardware, software, system, and network connectivity issues.
- Perform system administration tasks and routine maintenance activities.
- Monitor IT services and identify operational issues proactively.
- Support system deployments, upgrades, configurations, and testing activities.
- Maintain technical documentation, knowledge articles, and service records.
- Escalate complex incidents and problems to senior technical teams when required.
- Ensure compliance with IT policies, procedures, and service management processes.
- Deliver excellent customer support and maintain high service standards.
- Strong technical support and troubleshooting skills.
- Knowledge of IT systems, operating systems, and business applications.
- Understanding of incident and service management processes.
- Basic networking and system administration knowledge.
- Strong customer service and communication skills.
- Ability to document technical issues and resolutions effectively.
- Problem-solving mindset with attention to detail.
- Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Relevant IT certifications (Microsoft, Cisco, CompTIA, ITIL, or equivalent) are an advantage.
- Minimum 3 years of experience in IT support, technical support, or a related field.
- Experience supporting end-user devices, applications, and IT infrastructure.
- ITIL Foundation
- CompTIA A+
- Microsoft Certified Fundamentals or Associate Certifications
- Cisco CCNA (desirable)
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