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Job Description & How to Apply Below
Madre Integrated Engineering | Full time
- Receive assigned service tickets and coordinate technician dispatch.
- Track ticket acknowledgements and SLA timelines.
- Follow up on ageing and pending tickets.
- Maintain communication with TOC and affected departments during incidents.
- Support service reporting through the ITSM system.
- Coordinate access permissions and work permits for dispatched technicians.
- Ensure timely and efficient ticket handling and technician deployment.
- Diploma in IT or related discipline.
- Minimum 4 years of experience in service desk or dispatch coordination
. - Previous service-desk or technical dispatch experience.
- Strong communication and coordination skills.
- Good understanding of SLA-based service environments.
- Ability to work calmly in a high-volume 24x7 operation.
- Ability to meet airport security and operational compliance requirements.
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