ServiceNow Architect

Job Summary

We are seeking an experienced and highly skilled Service Now Architect to lead the design, governance, and delivery of enterprise-scale Service Now solutions. The successful candidate will be responsible for defining platform architecture, establishing technical standards, and ensuring scalable, secure, and future-ready Service Now implementations across multiple modules and business functions.

This role requires a combination of deep technical expertise, strong consulting capabilities, and strategic thinking. The Service Now Architect will work closely with customer stakeholders, business leaders, technical teams, and project delivery teams to define solution roadmaps, drive platform adoption, and ensure alignment with best practices and organizational objectives.

• Define end-to-end Service Now architecture and solution designs across the platform.
• Develop scalable, secure, and maintainable architectures aligned with Service Now best practices.
• Translate business requirements into technical architectures and implementation roadmaps.
• Lead architecture reviews and provide technical governance throughout project life cycles.
• Design complex workflows, integrations, automations, and data models supporting enterprise business processes.
• Establish platform standards, design patterns, development frameworks, and governance models.

• Define platform strategy and roadmap aligned with customer business objectives.
• Ensure architectural consistency across all Service Now implementations and enhancements.
• Establish governance processes for development, release management, upgrades, integrations, and platform maintenance.
• Evaluate technical debt and drive continuous platform improvement initiatives.
• Provide recommendations on platform scalability, performance optimization, and future capabilities.

• Provide technical leadership and mentorship to architects, consultants, developers, and administrators.
• Review solution designs, technical specifications, and code to ensure adherence to standards.
• Act as the highest technical authority within Service Now projects and programs.
• Support technical decision-making during complex solution design and implementation activities.
• Lead technical workshops, architecture discussions, and stakeholder review sessions.

• Design integrations between Service Now and enterprise applications including ERP, HR, identity management, monitoring, discovery, cloud, security, and third-party platforms.
• Define integration patterns using REST, SOAP, Integration Hub, and middleware technologies.
• Ensure solutions align with enterprise architecture, security, compliance, and data governance requirements.
• Collaborate with enterprise architects and infrastructure teams on broader technology initiatives.

• Work with project managers and delivery leads to support successful project execution.
• Engage with executive stakeholders and provide strategic guidance on Service Now adoption and value realization.
• Participate in business development activities, solution reviews, and proposal development.
• Support customer workshops, solution demonstrations, and architectural assessments.
• Act as a trusted advisor to customers on Service Now platform capabilities and roadmap planning.

• 8+ years of Service Now experience with at least 3 years in an architecture role.
• Deep expertise across multiple Service Now product suites such as:
• ITSM
• ITOM
• ITAM
• HRSD
• CSM
• SPM
• IRM/GRC
• Sec Ops
• Strong understanding of Service Now platform architecture, data model, security model, CMDB, CSDM, integrations, and automation capabilities.
• Extensive experience with JavaScript, Glide API, Flow Designer, Integration Hub, Web Services, MID Server, and platform customization.
• Proven experience designing and delivering large-scale enterprise Service Now implementations.
• Strong understanding of ITIL and service management best practices.
• Experience working in Agile and Dev Ops delivery environments.
• Strong consulting, stakeholder management, and presentation skills.
• Ability to communicate effectively with both technical and executive audiences.

• Service Now Certified Technical Architect (CTA) preferred.
• Service Now Certified Master Architect (CMA) preferred.
• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Multiple CIS certifications across Service Now product lines.
• ITIL Foundation or higher certification.
• TOGAF certification (desirable).

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.