IT Engineer, IT Support

Duties and responsibilities:

• Work in a 24x7 shift pattern for a real-time critical infrastructure that is run 365 days.
• Manage and maintain a various maintenance asset management / ticketing system / Help Desk for all Lodige Middle East maintenance & support projects across MENA region.
• Handle the calls / tickets raised by each client and respond accordingly. A team of Mechanical/Electrical and PLC Engineers are available for a joint troubleshooting if required.
• Take ownership of customer issues reported and tracking through to resolution in the respective shifts. Proper handover to the next shift personnel is mandatory.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Provide prompt and accurate feedback to various end-users.
• Prepare timely reports and information as mandated by the management or end-user management.
• Assist co-Lodige Engineers with site support and commissioning activities as and when required.
• Follow escalation procedure of unresolved issues up the ladder.

• Hold Engineering Degree in IT / Computer Science / Electronics / from any reputed universities.
• Good understanding of Cisco networking architectures and CCNA/CCNP certifications preferred.
• Knowledge in routing & switching, wireless, voice, DC, security preferred.
• Knowledge in Server and storage infrastructure preferred – VMware, VEEAM backup and recovery, RHEL, Basic Linux commands, Oracle 12c
• Ability to diagnose and troubleshoot technical issues and coordinate with 3rd party support vendors.
• Proven work experience as a Technical Support Engineer would be preferrable.
• Excellent problem-solving and communication skills. English speaking and writing skills.